Quality Policy
As IC ICTAŞ Construction, in a manner appropriate to the purpose and context of our organisation and supporting our strategic direction, we strive to be an organisation that delivers outstanding construction projects that consistently meet or exceed customer expectations and implement ISO 9001 quality management system requirements. This quality policy provides the framework for setting and reviewing our quality objectives. We aim to enhance our reputation as a reliable and preferred construction partner by focusing on the following core principles:
Customer Satisfaction: Our primary focus is understanding and meeting our customers' needs and expectations. We are committed to building long-lasting relationships with our clients based on transparency, integrity and quality deliverables.
Quality Management System: We have established and maintain a robust Quality Management System (QMS) based on ISO 9001 standards. Our QMS provides a framework for continuous improvement, risk-based thinking and compliance with applicable legal and regulatory requirements. We are committed to fulfilling all applicable legal, regulatory and contractual requirements and to continually improving the effectiveness of the quality management system.
Continuous Improvement: We are committed to continuously monitoring, measuring and analysing our performance against key performance indicators (KPIs) to identify areas for improvement. Through data-driven decisions, we improve our processes and services to achieve greater effectiveness and efficiency.
Supplier Co-operation: We are committed to working closely with our suppliers, subcontractors and partners to ensure that the materials and services we receive meet the highest quality standards. By developing strong relationships, we create a unified approach to ensuring quality throughout our projects.
Competent Workforce: Our success lies in the competence, expertise and commitment of our workforce. We are committed to investing in their training, development and empowerment to ensure they are equipped with the knowledge and skills necessary to deliver high quality construction services.
Process Excellence: We are committed to continuously evaluating and improving our construction processes by monitoring KPIs to increase efficiency, reduce waste and deliver projects on time and within budget. By focusing on process excellence, we deliver consistent and reliable results.
Health, Safety and Environment: The welfare of our employees, subcontractors and the environment is of utmost importance. We prioritise health and safety measures in all our construction activities and are committed to minimising our environmental impact. We meet the requirements of national and international legislation and are committed to working at best practice standards.
Compliance and Accountability: We are committed to strictly adhering to QMS requirements and all applicable laws and regulations. Each employee is responsible for upholding the principles of our quality policy and QMS.
Business Continuity: We are committed to assessing our risks and taking the necessary precautions in order to provide high quality service to our customers without interruption, to protect the image of our company, to fulfil legal obligations and to meet the needs of customers even under the most adverse conditions.
Sustainability: We are committed to conducting all our activities in line with all other United Nations Sustainable Development Goals, especially decent work and economic growth, industry, innovation, infrastructure and climate action.
Making a Difference: Growing continuously to ensure continuity in service, investing for the growth process, creating resources for investment, utilising technology. Aware of the fact that human resources are the most important factor for the realisation of all these, we are committed to managing change through activities aimed at increasing the job satisfaction of our employees and highlighting their creativity and talents.
This quality policy is retained as documented information; it is open to all employees, stakeholders and related parties. It is communicated to our employees at the head office and at our project sites, and is understood and applied. We regularly review its appropriateness and effectiveness to ensure that it remains relevant and aligned with our strategic goals. The review is carried out at least once a year at Management Review meetings.
İbrahim Dönmez, General Manager
01.08.2026